Order
What's your cancellation policy?
All orders except for order containing leather can be cancelled as long as they have not been shipped yet. If you would like to cancel or request any changes to your order, please send an email to [email protected]
What's your return policy?
Unfortunately returns / exchanges are not possible
How must I handle defects?
Please report any defects (product or package) via email at [email protected] within 3 days of delivery. Please also. - state your order number. - describe what is defective (which module, part, etc.). - attach pictures of the defect
What's the warranty policy?
All vetsak products come with a 5-year warranty. If a product is claimed under warranty, the affected part must be returned to us so that we can assess the damage — in some cases in collaboration with the manufacturer. We will provide a return shippi
How can I check my order status?
The estimated lead time for each order is stated on the order confirmation you received. Please note that order status tracking is not available. We kindly ask you to wait until the indicated lead time has passed before reaching out for updates. Once
Will I receive a discount if I place an order for my own store?
Yes! We do offer a special showroom discount. Once per year, you're welcome to place an order for your store and receive an additional discount on top of the standard retail discount. To qualify, your showroom must include:. 1 beanbag. One of our Sig