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For orders shipped outside of the EU, please note that we can only deliver directly to you &#x2014; not to end customers &#x2014; due to customs regulations. The billing address must always match the delivery address.

For orders shipped outside of the EU, please note that we can only deliver directly to you — not to end customers — due to customs regulations. The billing address must always match the delivery address.

I am based outside of the EU. Is there anything else I need to be aware of?

Delivery

I would like to configure a sofa, but the configurator does not work

I have configured a Sofa, but I am shown a price of 0 EUR. What is the problem?

Website

I'm a retailer. How will I receive fabric samples?

I was informed that you launched a new fabric. How will I receive the fabric sample for it?

I'm an Interior Designer / Architect. How can I get fabric samples?

Fabric Samples

What's your cancellation policy?

What's your return policy?

How must I handle defects?

What's the warranty policy?

How can I check my order status?

Will I receive a discount if I place an order for my own store?

Order

What are the shipping fees for retailers?

What are the shipping fees for Architects / Interior Designers?

I am based outside of the EU. Do any additional costs accor?

I would like to place an order and have it shipped to a country outside of Europe. Is that possible?

Do you run promotions?

Promotions

How can I become a retailer and sell your products in my store?

Becoming a Partner

I am based outside of the EU. Is there anything else I need to be aware of?Updated 5 months ago